DCITS’s Sm@rtTeller X Integrated Smart Counter System, developed based on the ModelBank 5.0 framework, is designed to provide users with human-machine interaction and business scenario capabilities, using a component-based design to meet the flexible service requirements in future financial scenarios.
• Fully independent intellectual property rights, adopting distributed architecture, with microservices-based application;
• Focusing on the “customer journey” perspective, enabling the clients to optimize and integrate their business process, and providing them with a “wizard” operation based on their business scenarios;
• Following the “customer-centric” approach, integrating all kinds of resources such as digital channels, online banking and self-service equipment in bank outlets, and achieving collaboration of online and offline services;
• Breaking the time and place constraints, enabling cross-device, cross-terminal and cross-channel display and processing, and extending the service capacity of traditional channels;
• Improving the automation of business processing and handling, and enabling intelligent interaction.